policies & safety

policies

REQUIREMENTS
You must be at least 21 years old, have a valid driver’s license, be in possession of a permanent boating license (or be born before January 1st, 1982) and have a valid credit card (no debit card or credit/debit card) to rent a boat. If you are not in possession of a boating license, you can acquire one here: www.boat-ed.com/pennsylvania

HOW TO CANCEL A RESERVATION

• Cancellations can be done online through your New Wave Marina rental account.  Simply log into your account, select “my rides” then choose the respective reservation, scroll to the bottom and press cancel. Cancellations may also be done with New Wave Marina staff over the phone or via email.

RENTER

Single Day Rental (first 5 cancellations of season)

• Cancel at least 72 hours prior to your rental start time and receive a full refund
• Cancel between 72 hours and 12 hour prior to rental start time and forfeit your deposit
• Cancel less than 12 hours or miss your reservation  and pay remaining balance (base rental price minus deposit paid)

For all cancellations after the 3rd of the season renters must cancel at least 7 days (168 hours) prior to your reservation to receive a full refund.

ACCESS

Single Day Rental (first 15 cancellations of season)

• Cancel at least 48 hours prior to your rental start time and receive a full refund
• Cancel between 48 hours and 12 hour prior to rental start time and forfeit your deposit
• Cancel less than 4 hours or miss your reservation  and pay remaining balance (base rental price minus deposit paid)

For all cancellations after the 15th of the season members must cancel at least 7 days (168 hours) prior to your reservation to recieve a full refund.

ACCESS ELITE

Single Day Rental (first 35 cancellations of season)

• Cancel at least 48 hours prior to your rental start time and receive a full refund
• Cancel between 48 hours and 12 hour prior to rental start time and forfeit your deposit
• Cancel less than 4 hours or miss your reservation  and pay remaining balance (base rental price minus deposit paid)

For all cancellations after the 35th of the season members must cancel at least 7 days (168 hours) prior to your reservation to recieve a full refund.

MULTI-DAY CANCELLATION FOR ALL CUSTOMER TYPES:

Cancel less than 48 hours or miss your reservation and pay remaining balance (base rental price minus deposit paid)
Cancel at least 168 hours prior to your rental start time and receive a full refund
Cancel between 168 hours and 48 hours prior to your rental start time and forfeit your deposit

Please note that our rental prices DO NOT include gas and 6% sales tax.

We DO NOT allow pets of any kind on any of our boats. When booking a boat, look for a link to our “Boat Rental Agreement” in the confirmation email. Your reservation will not be complete until you fill out this agreement! Please complete the required documents that were sent to you within the confirmation email. If they are not completed by all drivers and the cardholder, we will need you to step out of the office to complete the forms while we assist customers who have them completed and ready for check-in.

If this delays your rental, you will not be compensated for lost time. These forms are sent with the confirmation email.

\New Wave Marina may refuse, at its sole discretion, to rent to persons it feels are not qualified to operate the craft safely. New Wave Marina may terminate, without refund, the rental of the craft, if in its sole judgment, the craft is operated unsafely or the renter violates any of the terms of the rental agreement or rental policies. Person providing the deposit must be the one to sign the rental agreement. The rented craft shall not be used for any unlawful purpose or operated under the influence of alcohol or drugs. Boat occupancy must not exceed boat capacity. No nighttime running – craft must be secured between sunset and sunrise. Any person not signatory to the rental agreement may not operate the craft. Infants and children do count toward maximum capacity of watercraft. New Wave Marina and renter must complete boat inspection checklist at check-in and check-out. Renter is responsible for learning and obeying all local, state and federal laws pertaining to the rented craft. If renting multiple boats, please contact the office before finalizing your reservation.